Shipping Policy

Staff Sergeant Reckless Company is a small, veteran-owned business. We design every product, and each order is printed to order and shipped by our fulfillment partner, Printful, from its production facilities. Printful sends each order to the facility best suited to the product and destination, so the shipping location and carrier can vary.
Processing and Delivery Times
Processing Time: Each order is made just for you, so please allow 2-5 business days for your item to be printed and prepared for shipping. During peak seasons, such as holidays, this may take slightly longer.
Shipping Time: Once your order is ready, it ships by a standard carrier (such as USPS, UPS, FedEx or a local postal service; the carrier varies by item and destination). For US customers, delivery typically takes 3-4 business days after shipping. We currently ship to addresses in the United States only.
Total Delivery Time: For US customers, we aim for a total delivery time of 5–11 business days from the date of your order. These are estimated times, and delays beyond our control (e.g., weather, holidays, or carrier issues) may occur.
Production & Shipping Times
Every item is made to order just for you by our print partner. Your order goes through two stages: production (printing, sewing or embroidery, then packing), then shipping. All times below are estimates in business days, so weekends and US holidays are not counted. Counting starts the business day after you place your order.
US orders (Standard shipping), estimated total:
• T-shirts, tank tops, long sleeves, hoodies & sweatshirts (printed): production 2–5 days, shipping 3–4 days, total 5–9 business days
• Embroidered hats, beanies & embroidered apparel: production 2–5 days, shipping 3–4 days, total 5–9 business days
• All-over print & cut-and-sew (leggings, sports bras, boxer briefs, swimwear, rash guards, all-over hoodies & pants): production 2–7 days, shipping 3–4 days, total 5–11 business days
• Mugs & drinkware: production 2–5 days, shipping 3–4 days, total 5–9 business days
• Phone cases, laptop sleeves & stickers: production 2–5 days, shipping 3–4 days, total 5–9 business days
• Knitwear (knit sweaters, knit beanies): production 7–12 days (9–16 in Nov–Dec), shipping 3–4 days, total 10–16 business days (12–20 in Nov–Dec)
We currently ship to addresses in the United States only.
Good to know
• Peak season adds time. Between about mid-November and the end of December, production and carrier networks are busier, so allow a few extra days. For delivery to a US address by Christmas 2026, order printed apparel and home goods by Dec 11, items made outside the US by Nov 26, and knitwear by Nov 15.
• Multi-item orders may arrive in more than one package. Hats, mugs, stickers and phone cases always ship separately, and each package gets its own tracking number.
• Tracking: we'll email your tracking number as soon as your order ships. Please allow 24–48 hours for the first scan to show up. If you don't receive a tracking number within 5 business days of your order, contact us.
• Changes reset the clock. If an order has to be changed after it's placed (address, size or design), production starts again from day 1.
• Late or missing package: if your package hasn't arrived 5 business days after its estimated delivery date, email us at staffsergeantrecklesscompany@proton.me with your order number, and contact us no later than 7 days after that date. We track every order against these times and follow up with our print partner for you. See our Refund Policy for replacements and refunds.
These are estimated times, not guarantees. Delays caused by weather, carriers or holidays can happen.
Order Confirmation and Tracking
When you place your order, you'll receive two emails from us:
A confirmation email to verify your purchase.
A shipping confirmation email with a tracking number once your order has shipped. Use this tracking number to follow your package's journey. Please allow 24-48 hours for tracking information to update. If you don't receive a tracking number within 5 business days, contact us at staffsergeantrecklesscompany@proton.me.
Orders with more than one item may ship in separate packages, each with its own tracking number.
Shipping Rates
US Standard shipping is $4.95 for 1 item, plus $2.20 for each additional item, up to a maximum of $29.15. Orders of $100 or more ship free. Your exact rate is shown at checkout before you complete your purchase.
Shipping Destinations
We currently ship to addresses in the United States only.
Lost or Damaged Packages
Once your order ships, it's in the hands of the carrier. We're not responsible for lost, stolen, or damaged packages after they have been handed to the carrier.
Lost Packages: If your package is marked as delivered but you haven't received it, please contact the carrier with your tracking number to file a claim. Check with neighbors or your local post office, as packages may be left in alternative locations.
Damaged Packages: If your item arrives damaged, please refer to our Refund Policy for instructions on requesting a replacement. Contact us within 7 days of receiving your order with photos of the damaged item.
Shipping Address Accuracy
Please ensure your shipping address is correct and complete at checkout. We're not responsible for orders shipped to incorrect or incomplete addresses. If a package is returned as undeliverable due to an incorrect address, refusal to accept, or failure to pick up from a local post office, we cannot reship the order or issue a refund. A new order will need to be placed at your expense.
Order Cancellations and Address Changes
Because each order is made to order, it is sent to production immediately after it's placed. This means orders cannot be canceled or modified (including address changes) once submitted. If you need to make a change due to an error, contact us at staffsergeantrecklesscompany@proton.me within 1 hour of placing your order, and we'll do our best to assist. However, we cannot guarantee changes if production has already started.
We're not responsible for delays caused by events beyond our control, such as natural disasters, pandemics, strikes, or government regulations. In such cases, we'll work hard to fulfill your order as soon as possible, but we're not liable for any resulting delays.
Contact Us
Have questions about your order or our shipping process? Reach out to us at staffsergeantrecklesscompany@proton.me. We aim to respond within 1-2 business days.
Thank you for choosing Staff Sergeant Reckless Company, a small, veteran-owned business based in Washington State! We're honored to create military-inspired apparel and gear that celebrates your military pride.

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