At Staff Sergeant Reckless Company, every t-shirt is made just for you. We take pride in delivering high-quality military and veteran designs that honor service, and we want you to feel confident in every order.

Because each item is custom-printed to order after you purchase, we are not able to accept returns or exchanges for change of mind, sizing preferences, or other personal reasons. We do, however, stand behind the quality of every shirt we send.

When We Will Make It Right
If your order arrives damaged, with a significant printing defect, or is simply not what you ordered due to a fulfillment error, we will take care of it at no cost to you. Contact us within 7 days of delivery and we will work quickly to send a replacement or issue a full refund if a replacement is not possible.

How to Reach Us
Email us at staffsergeantrecklesscompany@proton.me with your order number, a short description of the issue, and clear photos of the item. We aim to respond within 1–2 business days and will guide you through the next steps. In most cases no return shipment is needed.

What We Cannot Accept
To keep our process smooth and fair for everyone, we do not accept returns or exchanges for:
Change of mind or deciding you no longer want the item
Ordering the wrong size (please review the size chart on each product page before purchasing)
Minor color differences between your screen and the finished print
Small print variations that are normal in the printing process
Shipping delays caused by the carrier, weather, holidays, or customs
Incorrect or incomplete addresses provided at checkout

Order Cancellations
Orders move into production shortly after they are placed. If you notice an error (such as the wrong size or address), contact us within one hour of ordering and we will do our best to help. Once production has started we generally cannot cancel or change the order.

International Orders
Any customs duties, taxes, or fees are the responsibility of the recipient and are not refundable. We are unable to accept returns related to customs issues or customer-provided address errors.

Refunds
Approved refunds are issued to the original payment method. Shipping costs are refunded only when the issue was caused by a fulfillment error. Please allow 5–10 business days after approval for the refund to appear.

Thank you for supporting Staff Sergeant Reckless Company. If you have any questions before or after your order, we are here to help at staffsergeantrecklesscompany@proton.me.